Terms and Conditions

Please read these terms and conditions (“terms” or “terms and conditions”) carefully before using the theplantedpot.co.nz website (“service”) operated by THE AUCKLAND CREATIVE COMPANY LIMITED under the trading name The Planted Pot (“us”, “we’, or “our”) from Auckland, New Zealand. 

Your access to and use of this service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use this service. 

By accessing or using the service you agree to be bound by these terms. If you disagree with any part of the terms, then you may not access the service. Note terms and conditions can change at any time. 


1. Information accuracy

We aim to keep all information on this service accurate and up to date, such as product availability, but due to human and technological errors, we cannot completely guarantee constant accuracy of all information. 


2. Terms of sale

All prices displayed on this website are in NZD and include GST. Your total payable amount, including taxes and shipping, will be calculated when you checkout. All prices are subject to change without notice at any time. 


3. Payment terms 

We use Shopify as our point of sales system. Shopify is level one compliant with PCI DSS (payment card industry data security standard). The Planted Pot also uses Paymark Click, a secure online payment gateway, to process all payments. We reserve the right to accept or decline any payment. By using this service you declare that the information you have provided is true and accurate and that we do not take any responsibility for anything that happens outside of our site. We do not store any credit card or personal information.

Contact details for cardholder correspondence only.

Mobile number: 0211527250

Address: 4/33 Beckenham Avenue, Royal Oak, Auckland.


4. Intellectual property

The design, images, text and all other information and content on this service are owned solely by us and may not be used, copied or changed for any reason without our consent. 


For more information on other topics, please refer to our FAQ’s page, shipping and returns policy, and privacy policy found on the footer of our website.