All products purchased from The Planted Pot come with a 35 days return guarantee. If you are unhappy with your items or want to exchange them, just contact us through Facebook, Instagram, or email, and we will organise a return or refund of your order at our discretion. Please note this is only valid within 35 days of the purchase date and provided that the items are in an unused and re-saleable condition. If you want to return an item, you must pay for the shipping and provide proper packaging to ensure the products are not damaged.
If there is any damage during shipping, please contact us, describe the damage and, if possible, with photos as soon as possible.